MINISO - Embargo, Recall & Damaged Stock

1. Introduction

Handling stock the right way protects our customers, suppliers, and the business. Mistakes can lead to safety risks 🚫, fines from suppliers 💸, lost sales, and even damage to our store’s reputation 👎.

2. Embargo Stock 📦

Embargo stock = products we receive before their official release day (like new launches, or Trading Cards).

• Keep it in the stockroom, securely stored and out of sight.
• Do not display, sell, or promote until launch day.
• Label clearly with release date.
• Do not log in the Faulty Item Request Spreadsheet (unless damaged after launch).

⚠️ Important: Breaking embargo rules can mean supplier fines or losing access to new launches.

3. Product Recall 🚨

A recall means a product has been flagged as unsafe or faulty, and must be removed from sale immediately.

• Remove all items from shelves and stockroom right away.
• Label clearly: “Recalled – Do Not Sell”
• Log in the Faulty Item Request Spreadsheet.
• Follow instructions (return to supplier, destroy, etc.).

Even if the product looks fine, if it’s recalled — it must not be sold. Customer safety comes first ✅.

4. Damaged Stock 💥

a) Damaged in Delivery

• Log it in the Faulty Item Request Spreadsheet.
• Fill out an adjustment slip.
• Manager must authorise and sign it.

Example: A box of mugs arrives broken inside the delivery.

b) Damaged in Store

• Remove it from sale immediately.
• Manager fills out an adjustment slip and keeps it on file.
• Do not log in the Faulty Item Request Spreadsheet.

Example: A customer drops a jar in the aisle.

5. Disposal Rules 🗑️

When products must be binned, it must be done properly — no shortcuts.

• A manager must supervise all disposals.
• Products must be made unsellable before discarding.
• Adjustment slips must always be completed and stored for audit.

This prevents products being taken from bins and resold, keeping us compliant and safe.